Privacy Policy

Last Updated: 22 July 2026

At Inlo Design (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights when using our website or engaging with our services.

If you have any questions about this Privacy Policy, please contact us using the details provided at the end of this page.

 

1. Who We Are

Inlo Design is a creative design and digital agency providing branding, website design, website development, graphic design and digital marketing services for businesses throughout the United Kingdom.

Website:
www.inlodesign.com

Email:
hello@inlodesign.com

 

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide Directly

  • First and last name
  • Email address
  • Telephone number
  • Company name
  • Website address
  • Business information
  • Project type
  • Project requirements
  • Budget information
  • Preferred contact times
  • Any additional information you choose to provide within enquiry forms or project briefs

We collect this information when you:

  • Submit an enquiry
  • Complete a project brief
  • Request a quotation
  • Book a consultation
  • Contact us by email or telephone

Information Collected Automatically

When you visit our website, we may automatically collect information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General geographic location
  • Website interactions

This information helps us improve our website, services and marketing.

 

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Prepare quotations
  • Arrange consultations
  • Deliver our services
  • Understand your project requirements
  • Improve our website
  • Analyse website performance
  • Improve our advertising campaigns
  • Communicate with you throughout your project
  • Comply with legal obligations

We will never sell your personal information.

 

4. Our Legal Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

Consent

Where you voluntarily submit an enquiry, project brief or contact request.

Contract

Where processing is necessary to provide services you have requested.

Legitimate Interests

To improve our website, customer experience, services and marketing.

Legal Obligations

Where we are required to retain information for legal or accounting purposes.

 

5. Project Brief Forms

Some pages on our website include detailed project questionnaires to help us better understand your business and project requirements before our consultation.

These forms may request information including:

  • Project type
  • Business model
  • Budget range
  • Project goals
  • Required functionality
  • Contact information

This information allows us to prepare more effectively for your consultation and provide more accurate recommendations and quotations.

 

6. Booking Strategy Calls

Where you choose to book a consultation through our website, appointments are managed using Calendly.

When you schedule an appointment, certain personal information is processed by Calendly to manage your booking.

Please refer to Calendly’s own Privacy Policy for further information regarding how they process your data.

 

7. Contact Forms

We use secure website forms to receive enquiries and project information.

Information submitted through our forms is used solely to:

  • Respond to your enquiry
  • Contact you regarding our services
  • Prepare proposals
  • Arrange consultations
  • Deliver our services

 

8. Analytics & Marketing Technologies

To improve our website and understand how visitors interact with it, we use various third-party services including:

  • Google Analytics
  • Google Tag Manager
  • Meta Pixel
  • Hotjar

These services help us:

  • Measure website performance
  • Understand visitor behaviour
  • Improve user experience
  • Evaluate advertising effectiveness

Where legally required, these technologies are only activated after you have provided consent through our cookie banner.

For further information, please refer to our Cookie Policy.

 

9. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Measure website traffic
  • Analyse visitor behaviour
  • Improve advertising performance

Detailed information regarding the cookies we use is available within our Cookie Policy.

 

10. Sharing Your Information

We never sell your personal information.

We may share your information with trusted service providers where necessary to operate our business, including providers of:

  • Website hosting
  • Appointment scheduling
  • Email services
  • Analytics
  • Marketing platforms
  • Payment processing (where applicable)

These providers only process your information on our behalf and under appropriate contractual safeguards.

 

11. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place to protect your personal information in accordance with UK GDPR.

 

12. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Deliver our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain appropriate business records

When information is no longer required, it is securely deleted or anonymised.

 

13. Marketing Communications

If you request information from us or enquire about our services, we may contact you regarding your enquiry.

We will only send marketing communications where we have your consent or another lawful basis to do so.

You may unsubscribe from marketing emails at any time.

 

14. Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing relies upon consent

To exercise any of these rights, please contact us using the details below.

If you believe your information has not been handled appropriately, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

 

15. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss or misuse.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content or privacy practices of those websites and encourage you to review their own privacy policies before providing personal information.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

 

18. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Inlo Design

Email:
hello@inlodesign.com

Website:
www.inlodesign.com

0
    Your Basket
    Your cart is emptyReturn to Packages